What if I place an order after December 6th and it won’t arrive by Christmas?
We know there’s nothing quite like the joy of seeing your loved one’s face light up when they unwrap the perfect gift. That’s why we’re so sorry to share that orders placed after December 6th may not arrive before Christmas.
But here’s a thoughtful alternative—a FootHaven gift card. It’s more than just a gift card; it’s a way to keep the magic alive. It allows your loved one to choose exactly what they’ll cherish most (and let’s be honest, sometimes the anticipation of picking out the perfect gift makes it even more exciting).
You can even add a heartfelt, personal message to make it truly special. It’s a meaningful way to show how much you care, even if timing isn’t on your side.
We’re here to help you create moments that matter—just reach out to us , and we’ll take care of the rest.
What’s the last day I can order to receive my items before Christmas?
To make sure your gifts arrive in time for Christmas, we recommend placing your order by December 6th. After this date, orders may not make it under the tree in time, and we’re truly sorry for any inconvenience this may cause.
But don’t worry—we have a heartfelt alternative. With a FootHaven gift card, you’re giving more than just a gift—you’re giving the joy of choice. It lets your loved one pick something they truly adore, and with the option to include a personal message, it becomes a meaningful moment they’ll always remember.
If you still want something under the tree, the FootHaven gift card arrives instantly, making it the perfect way to keep the magic of the season alive, even at the last minute.
How long does shipping take?
For domestic orders, shipping typically takes 3-5 business days. For international orders, please allow up to 14 business days for delivery. Our team works diligently to ensure all orders are dispatched quickly and efficiently.
What is your refund policy
We offer a 30-day return policy. If your items are in their original condition, you can return them for a hassle-free refund. Simply take a quick photo of the item for our reference, and we’ll process your return.
What if I need a different size or color?
We offer easy exchanges within 30 days of receipt. Just contact our customer service team, and we’ll help you find the perfect fit.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email so you can follow its journey to your doorstep.
Do you offer repairs or refurbishment for my shoes?
Yes! FootHaven provides repair and refurbishment options to extend the life of your footwear. Contact us for details on how to give your shoes a second life
What if I need a different size or color after my order arrives?
We offer easy exchanges. Simply contact our customer service within 30 days of receipt, and we'll assist you with the exchange process.
What payment methods do you accept?
We only accept secure payment methods, including Visa, MasterCard, PayPal, and Afterpay. This ensures that your transactions are protected at every step, giving you peace of mind while shopping with us
Can I cancel my order?
If your order hasn’t already been shipped, you can cancel it within 24 hours of placing it. Contact our customer service team for assistance.
